Get in Touch With Us
This page explains how to contact the Best US Online Casinos editorial team at greatonlinecasinos.co.com, what we can help with, and where to go for problems we cannot solve. We are an independent research site. We are not a casino, and we do not hold player accounts, balances or payments.
What we can help with
Writing to us makes sense when your question is about our content. Typical reasons include:
- Corrections: a bonus term, payment detail or state-availability note that looks out of date or wrong. Tell us the page, the statement and, if you can, where you saw the current information.
- Questions about a review: why a casino is ranked where it is, or what a term such as wagering requirement, cashout limit or source-of-funds check means.
- Feedback and topic ideas: guides you would like to see, or sections that were unclear.
- Editorial and partnership enquiries: tell us who you are and what you propose. Commercial relationships do not decide rankings, and commission does not buy position.
What we cannot do
We cannot look into an individual account, release a pending withdrawal, reverse a deposit or decide a dispute. Only the casino can act on your account. Our staff cannot see your activity with any operator, and we cannot guarantee any outcome from a complaint.
If you have a problem with a casino, use these steps:
- Gather your account email, transaction dates, amounts in USD, screenshots and any support chat transcripts.
- Contact the casino's customer support first and ask for a written reply. Re-read the bonus and withdrawal terms that applied when you claimed the offer.
- If the casino is licensed in a US state, use its formal complaints procedure, then contact that state's gaming regulator.
- For payment problems, contact your bank or card issuer about your options.
Legal online casino gambling is regulated state by state, and availability varies. Check that an operator is authorized in your state before you deposit. Accepting US customers is not the same as being licensed to serve them.
How to write to us
Use the contact details or form provided on this site, or the contact link in the footer. A clear message helps us reply faster. Please include:
- The page address or title you are asking about
- What you think is wrong, and the source that shows it
- The date you saw the information, since bonus terms change often
- Your state, if the question involves availability
Please do not send passwords, full card numbers, ID documents or bank details. We will never need them.
What happens next
A member of the editorial team reads each message. We do not publish a guaranteed response time, but we aim to answer genuine questions. When we receive a correction, we check it against the casino's current published terms or the relevant regulator's information. We then update the page and revise the date of our last check.
If you only want to compare options, our casino guide for players who are comparing site types may also be useful.
If gambling is causing you harm
If gambling is affecting your finances, relationships or wellbeing, help is available. In the US, the National Problem Gambling Helpline offers free, confidential support at 1-800-GAMBLER (1-800-426-2537), by call, text or chat. Licensed operators also provide deposit and loss limits, time-outs and self-exclusion, and you can ask them to set these up. You must be 21 or older in most states to gamble online. Gambling is not a way to earn income or solve money problems.